Refund/Cancellation Policy
Effective Date: March 2024
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Thank you for shopping at Super Savers Deals. We strive to provide a seamless and satisfactory shopping experience for all our customers. This Refund and Cancellation Policy outlines our procedures regarding refunds, cancellations, and returns.
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**1. Cancellation Policy**
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- **Order Cancellation by Customer:** You may cancel your order within 24 hours of placing it, provided that the order has not already been processed or shipped. To cancel your order, please contact our customer service team immediately at Contact us.
- **Cancellation Fees:** Orders canceled after the specified time frame may be subject to a cancellation fee or restocking fee, which will be deducted from your refund. The amount of the fee may vary depending on the nature of the order and any costs incurred by us up to the point of cancellation.
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**2. Refund Policy**
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- **Eligibility:** Refunds are issued under the following circumstances:
- Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 1 days of receipt to arrange for a refund or replacement.
- Non-Delivery: If your order does not arrive within the estimated delivery time frame, please contact us for assistance. We will investigate the issue and provide a refund if the order cannot be located or delivered.
- **Refund Process:** Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 5-7 business days.
- **Return Shipping:** If you are returning an item due to a defect or damage, we will provide a prepaid return shipping label. For other returns, you will be responsible for covering the return shipping costs.
- **Refund Amount:** The amount of your refund may be subject to deductions for any applicable fees or return shipping costs. We reserve the right to refuse refunds for items that are not returned in their original condition or are missing parts or accessories.
- The refund will be processed to the original method of payment within 5-7 business days after receiving the product.
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**3. Exchange Policy**
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- **Product Exchanges:** If you would like to exchange an item for a different size, color, or model, please contact us to arrange for an exchange. Exchanges are subject to product availability and may be subject to additional shipping fees.
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**4. Contact Us**
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If you have any questions or concerns about our Refund and Cancellation Policy, please contact our customer service team at Contact us. We are here to assist you and ensure that you are satisfied with your shopping experience.
Thank you for shopping with us.